Customer Help

Cash on Delivery, credit and debit cards (Visa and Mastercard), Apple Pay, Google Pay and Link.

Because of its size or weight. Our couriers cannot collect payment on the largest items.

• Up to 30 kg and 150 cm on the longest side: Cash on Delivery is available for home delivery and pickup point.
• Above that, up to 36 kg and 180 cm: Cash on Delivery is available if you collect from an Akis pickup point.
• Over 36 kg or 180 cm: the item ships on a pallet and must be paid online in advance.

Yes. The whole site uses SSL encryption and payments are handled by Stripe. We never see your full card details.

No, you can check out as a guest. An account makes tracking and reordering easier.

Yes, automatically by email once your order is confirmed.

Akis pickup point collection: 1–2 business days. Home delivery: 3–5 business days. Pre-order items ship on the date shown on the product page.

Free on orders over €49. Collection from an Akis pickup point is always free, whatever your order is worth, and you get €5 off pickup orders over €49. Home delivery on orders under €49 costs €4.99.

Throughout the government-controlled areas of the Republic of Cyprus. Full details on our Delivery Information page.

Yes. You will get a tracking link by email when your order is dispatched.

Send us a photo within 48 hours at support@cydeals.cy. We will replace the item or refund you, whichever you prefer.

Yes. Everything is brand new and unused, even at liquidation or outlet pricing.

Yes. Pre-order items show an expected availability date on the product page and in your basket. You can pay by any method, including Cash on Delivery. If the date changes we will email you, and you can cancel for a full refund at any point before dispatch.

Popular items are restocked often. You can sign up for restock alerts on the product page.

Claim Your Deals Limited. We import and hold our own stock in Cyprus and sell it to you directly. There are no third-party sellers on this site, which is why we can take responsibility for delivery, returns and warranty ourselves.

Two things apply, and you can use whichever suits you better. By law you have 14 days from delivery to change your mind for any reason — you can unbox and try the item and still get a full refund. On top of that we give you 30 days, provided the item is unused, unassembled and in its original packaging.

You do, if you have simply changed your mind. It normally costs between €5 and €25 depending on the size and weight of the item. We pay if the item is faulty, damaged or not what you ordered. For large items we can arrange collection and quote you the cost before booking anything.

Email support@cydeals.cy with your order number and reason. We will send you the return steps. Please contact us before sending anything back.

Yes, if it has not shipped. Contact us as soon as you can.

Email us. We will collect it at our cost and send the right one or refund you.

Yes. Every product we sell is covered for two years. That is the legal guarantee EU and Cyprus law give you on new goods bought from a retailer, and it applies to everything on the site at no cost to you.

Manufacturing defects — broken frames, faulty components, defective stitching, motors and electronics that fail in normal use, missing parts, and items that do not match their description.

Misuse, accidents, damage from incorrect assembly, chewing or scratching on pet products, unauthorised repairs, normal wear and tear, and consumable or hygiene items.

Some products come with one as well. It is stated on the product page. A manufacturer warranty is always in addition to your two-year guarantee, never instead of it. If the manufacturer will not help, come to us.

Email support@cydeals.cy with your order number, the product, a description of the fault and clear photos or video. Most claims are resolved from the photos without the item leaving your home. We pay the cost of returning or collecting a faulty item.