Returns and Refunds
You have three separate ways to send something back to us. They overlap, and you can always use whichever gives you the better outcome.
Last updated: 12 August 2026
Changed your mind
14 days from delivery. No reason needed. You can unbox and try the item and still get a full refund.
30-day return policy
More time, stricter conditions. The item must be unused, unassembled and in its original packaging.
Faulty or wrong
Covered for two years. We pay the shipping and we arrange collection on large items.
1. Your legal right to change your mind
Because you bought online, EU consumer law gives you 14 days to withdraw from your purchase for any reason at all. You do not have to justify it and we cannot refuse it.
How long you have
14 calendar days from the day you, or someone you nominated, physically receive the goods. If your order arrived in more than one delivery, the 14 days run from the last item.
How to do it
Tell us before the 14 days are up. Email support@cydeals.cy with your order number, or use the withdrawal form at the bottom of this page. A clear statement is enough. Then send the goods back within 14 days of telling us.
What condition the goods need to be in
You are allowed to unpack, inspect and try the item as you would in a shop, to work out what it is and whether it works. Doing that does not cost you your refund. If you go further than that and the item loses value as a result, we may reduce your refund by that amount.
What we refund, and when
The full price you paid, plus the standard delivery charge you paid on the way out. If you chose a more expensive delivery option than our standard one, we refund the standard rate.
We refund within 14 days of you telling us, using the same method you paid with unless you agree otherwise. Cash on Delivery orders are refunded by bank transfer, so we will ask you for your account details. We may hold the refund until the goods are back with us, or until you show us proof you have sent them.
What it costs to send something back
You are responsible for the cost of returning the goods. Return shipping generally costs between €5 and €25, depending on the weight and size of the item. Small parcels sit at the bottom of that range. Large and heavy items sit at the top.
We can arrange collection for you and deduct the cost from your refund. Contact us and we will quote before anything is booked. You are also free to arrange your own return.
None of this applies if the item is faulty, damaged or not what you ordered. In those cases we pay.
Does this apply to everything you sell?
Yes. The law allows a few narrow exceptions, such as goods made to a customer’s own specification, but we do not currently sell anything that falls into them. If an exception ever applies to a particular product, it will be stated clearly on that product page before you buy.
2. Our 30-day return policy
On top of your legal rights, we give you 30 days from delivery to return an item you have simply decided against.
To use this policy the item must be:
- unused and unassembled,
- in its original packaging, complete with all parts, accessories and manuals,
- in resellable condition.
You pay the return shipping. Refunds are issued within 5 business days of the item reaching us. No product categories are excluded from this policy.
How this sits alongside your legal rights. In days 1 to 14 the legal right above applies and the conditions are looser — an opened box does not cost you your refund. From day 15 to day 30 our own policy applies and the conditions above do. We will never apply the stricter test inside the first 14 days.
3. Faulty, damaged or wrong items
If something is wrong with your order, this is on us, not on you, and the deadlines above do not apply.
Damaged in transit. Send us a photo within 48 hours at support@cydeals.cy. We will replace or refund, your choice. We ask for 48 hours so we can claim against the courier — telling us later does not remove your rights.
Wrong item sent. Email us. We arrange collection at our cost and send the right item or refund you.
Faulty item. Every product we sell carries a two-year legal guarantee. See our Warranty Policy for how that works and how to make a claim. We cover the cost of returning or collecting a faulty item.
How to start a return
- Email support@cydeals.cy with your order number and what you want to do.
- We will reply with return instructions and, if you want, a collection quote.
- Pack the item securely. For the 30-day policy it must go back in its original packaging.
- Send it using the return label we provide.
We will send you a return label with the correct address. Please do not send anything back before contacting us, as unlabelled returns are slow to identify and slow to refund.
Cancelling before dispatch
If your order has not shipped yet, contact us and we will cancel it. Nothing to return, no cost to you. Pre-orders can be cancelled at any point before dispatch.
Model withdrawal form
You do not have to use this form, but you can. Complete it and email it to support@cydeals.cy.
To: Claim Your Deals Limited, Thaleias 7, Pafos 8042, Cyprus — support@cydeals.cy
I hereby give notice that I withdraw from my contract of sale for the following goods:
Ordered on / received on: ______________
Order number: ______________
Name: ______________
Address: ______________
Signature (only if sent on paper): ______________
Date: ______________
Contact
Claim Your Deals Limited
Thaleias 7, Pafos 8042, Cyprus
Email: support@cydeals.cy
Phone: +357 26 021 561
WhatsApp: +357 26 021 561
Company registration number: HE 477086
VAT number: CY60181335M