Warranty Policy
Not some products. Not selected categories. Everything we sell is covered, at no cost to you, with nothing to register.
Last updated: 12 August 2026
2 years of cover
On every product on this site. This is the legal guarantee that EU and Cyprus law give you on new goods bought from a retailer, and Claim Your Deals Limited is the retailer for everything we sell.
What the two-year guarantee covers
If an item does not conform to what was described and sold to you, we have to put it right. That includes:
- manufacturing defects such as broken frames, faulty welds or defective stitching,
- components that fail in normal use,
- electronics and motors that stop working,
- missing parts,
- an item that does not match its description or specification.
During the first year, if a fault appears, it is assumed to have been there from the start. You do not have to prove anything. After the first year, we may ask you to show the fault was present at delivery.
What it does not cover
- Damage from misuse, accidents or dropping.
- Damage caused by incorrect assembly. If the manual specifies an assembly method, follow it. Faults caused by not following it are not covered — but a defective part is still a defective part, however the item was put together.
- Chewing or scratching damage on pet products.
- Damage caused by repairs or modifications carried out by someone other than us or an authorised service partner.
- Normal wear and tear — frayed cables, worn upholstery, fading, used pet bedding.
- Consumable and hygiene items.
Where a product genuinely requires professional installation, that is stated clearly on the product page before you buy, not afterwards.
What we will do about it
The law sets the order, and so do we:
- Repair or replacement, free of charge and within a reasonable time. You choose which, unless one is disproportionately expensive compared with the other.
- If repair or replacement is impossible, takes too long, or causes you significant inconvenience, you can ask for a price reduction or a full refund.
We pay the cost of returning or collecting a faulty item. For large and heavy items we arrange collection ourselves.
How to make a claim
Email support@cydeals.cy with:
- your order number,
- the product name,
- a description of the fault,
- clear photos or a short video showing the problem.
Photos and video matter more than they sound. Most claims on bulky goods are resolved from the pictures alone, without the item leaving your home.
We aim to respond within 2 business days.
Manufacturer warranties
Some products also come with a warranty offered directly by the manufacturer. Where one exists, it is stated on the product page and its terms are set by the manufacturer.
A manufacturer warranty is in addition to your two-year legal guarantee. It never replaces it or shortens it. If a manufacturer warranty is shorter than two years, or has expired, or the manufacturer refuses a claim, your two-year guarantee against us still stands. Come to us.
How this differs from returning an item you simply do not want
This page is about faults. If there is nothing wrong with the product and you have just changed your mind, that is a return, and different rules apply — see Returns and Refunds.
| Faulty item | Changed your mind | |
|---|---|---|
| How long | 2 years | 14 days by law, 30 days under our policy |
| Reason needed | Yes, the fault | No |
| Who pays return shipping | We do | You do |
| Condition required | Any | Unused and boxed, after day 14 |
Your statutory rights
Nothing on this page limits your rights under Cyprus and EU consumer law. If any part of this policy conflicts with those rights, your rights apply.
Contact
Claim Your Deals Limited
Thaleias 7, Pafos 8042, Cyprus
Email: support@cydeals.cy
Phone: +357 26 021 561
WhatsApp: +357 26 021 561
Company registration number: HE 477086
VAT number: CY60181335M