Delivery Information

Pickup point

1–2 business days

Home delivery

3–5 business days

Free over

€49

Pickup point cost

Always free

Where we deliver

We deliver throughout the government-controlled areas of the Republic of Cyprus.

We do not currently deliver outside Cyprus from cydeals.cy.

How long delivery takes

Business days are Monday to Friday, excluding public holidays. Orders placed after 14:00 are processed the next business day.

These are the timeframes we work to in normal conditions. If something is going to take longer, we will contact you rather than let you wait and wonder.

Delivery charges

Collection from an Akis pickup point is always free, whatever your order is worth. On orders over €49 you also get €5 off when you choose pickup point collection.

Choosing your delivery method

At checkout you can choose home delivery or collection from an Akis Express pickup point. Pickup points are usually faster and always free.

Larger and heavier items cannot go through the pickup point network. If an item is too large, the pickup option will not appear at checkout and the item will be delivered to your address instead.

Large and heavy items

We sell a lot of bulky goods, and how they are delivered and paid for depends on their size and weight.

What to expect on a pallet delivery

Pallet deliveries are kerbside. The driver will bring the item to your address and unload it, but cannot carry it inside, upstairs or into a specific room. Please make sure someone is available to receive it and to move it from there.

Our logistics partner will contact you to arrange a delivery slot.

Pre-orders

Some products are available to pre-order before stock arrives. Pre-order items show an expected availability date on the product page and in your basket.

• You can pay for a pre-order with any of our payment methods, including Cash on Delivery.
• If the expected date changes, we will email you with the new date.
• You can cancel a pre-order at any time before it is dispatched and pay nothing, or receive a full refund if you have already paid. You do not need to give a reason.
• Your 14-day right to change your mind starts when you receive the item, not when you place the pre-order. Waiting for a pre-order never costs you any of that time.

If your order contains both pre-order and in-stock items, the whole order ships together on the pre-order date. This is shown to you at checkout before you pay.

Tracking your order

You will receive a confirmation email when you order and a tracking link when your order is dispatched. If you have an account, you can also see your order status under My Account.

If nobody is home

Our courier will attempt delivery twice. If both attempts fail, the order comes back to us and we will contact you to arrange redelivery. There is no charge for a second attempt.

Parcels sent to an Akis pickup point are held for 14 days before being returned to us.

If something goes wrong

If your order arrives damaged, send us a photo within 48 hours at support@cydeals.cy so we can act quickly and raise it with the courier. We will replace the item or refund you, whichever you prefer. Telling us later does not remove your rights, it just makes the courier claim harder for us.

If your order has not arrived within the timeframe above, contact us and we will chase it.