Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Payments and Accounts
We accept Cash on Delivery, Mastercard, Visa, Mastercard, Apple Pay, Google Pay.
Yes. Our entire site uses SSL encryption, and payments are processed by trusted providers.
Yes, you’ll get an invoice automatically by email after your order is confirmed.
If you need to swap an item
Returns and Exchanges
You can return any unused item within 30 days. It must be in original packaging and resellable condition.
Email us at support@cydeals.cy with your order number and reason for return. We’ll send you the return steps.
Send us a photo of the damage within 48 hours. We’ll replace the item or issue a refund — your choice.
Mistakes happen. Email us and we’ll sort it out fast — usually with a free replacement or refund.
Common purchase queries answered
Products and Stock
Warranty queries answered
Product Warranty
The warranty covers manufacturer defects such as broken frames, faulty components, defective stitching, or malfunctioning electronics (e.g., treadmills, pet fountains).
Damage caused by misuse, accidents, chewing (for pet items), unauthorized repairs, or normal wear and tear (e.g., frayed cables or used pet beds) is not covered.
Please contact our support team with your order number, product details, and clear photos or video of the issue. We’ll assist with a repair, replacement, or parts as applicable.
For certain fitness equipment, yes—professional assembly may be required. Check the product manual or page for specific instructions.
No, consumables like pet treats, supplements, or hygiene items are excluded due to safety and hygiene reasons.